Employment Opportunities

Benefits include but not limited to:

Non-Commissioned pay plan

5 Day work week

Saturday off rotation - Closed Sunday

Excellent health vision and dental benefits

401(k) with employer match

Team orientated atmosphere

Employee purchase programs

Responsibilities:

Greet customers and guide them through the sales process

Use company supplied proprietary software programs

Maintain top level customer service

Demonstrate vehicle features

Merchandise the sales lot as needed

Assist team members with merchandising duties

Qualifications:

Strong communication skills both in person and over the phone

Ability to work within a team

Strong track record of superior customer satisfaction

Ability to overcome objections during the sales process

Strong work ethic

Summit Automotive is a local family owned group. We are located in Beaver Dam and Fond du Lac. We pride ourselves on putting the customer first. A commitment to customer satisfaction as a top priority is required. Ability to build rapport and maintain customer relationships is a top priority. Having a working knowledge of internet, social media will aid in this job. Consistent follow up via email, phone and in person is required to be successful in this position.

We are located at 100 Summit Drive next to Fleet Farm in Beaver Dam.

Job Type: Full-time

Salary: $50,000.00 to $100,000.00 /year

Express Lane Service Advisors help automotive owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. The Express Lane Service Advisor establishes a critical and ongoing relationship with owners.

Essential Duties and Responsibilities include the following.

• Greet customers, obtain customer and vehicle data
• Determine nature of desired service and/or complaint. Promote the sales of labor, parts, and accessories without losing sight of the fact that you are an advisor to the customer.
• Type clear and precise repair instructions on the repair order for the technician
• Provide estimate for labor and parts.
• Communicate with dispatch to determine status of jobs throughout the day.
• Telephone or text customer when job is finished and discuss with him/her what was done.
• Cooperate with all other dealership personnel necessary to guarantee quality service.
• Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs and take precautions necessary to guarantee our payment.
• Be knowledgeable of the products we sell and the various warranties on them.
• Satisfy customer's immediate service needs, use low key, high integrity methods to present additional needed services.
• Never lose sight of your ultimate goal: To get the car fixed right the first time.

Requirements:

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Experience in an automobile dealership or independent repair facility a plus.
• General knowledge of vehicle mechanical operations.
• Professional appearance and excellent oral and written communication skills.
• Valid driver's license and acceptable driving record.
• The Advisor position is 5 days a week. Week days are 2pm-6pm with a day off during the week and Saturdays from 8am-2pm.

Job Type: Part-time

Salary: $14.00 to $15.00 /hour