Went through the process of finding a vehicle online. Let the salesman know about my lease. That I would either buy my lease as it ends in Nov or just trade it and let a dealer buy it out and get something different. Took the day off work after fi ding a vehicle, going back and forth on price, agreeing on the trade, and paying the 1000 dollar deposit to hold it. Got up to the dealership early as buying can be lengthy and it was about 4 hours from my house. When I got there I test drove the truck, and ... Read More

Full review text opened.

DealerRater - Oct 28, 2026

Went through the process of finding a vehicle online. Let the salesman know about my lease. That I would either buy my lease as it ends in Nov or just trade it and let a dealer buy it out and get something different. Took the day off work after fi ding a vehicle, going back and forth on price, agreeing on the trade, and paying the 1000 dollar deposit to hold it. Got up to the dealership early as buying can be lengthy and it was about 4 hours from my house. When I got there I test drove the truck, and the salesman said that they are having issues with the lease. Then a manager comes over and said your lease is up in 30 days, we can't buy it out from you. No one had explained this to me before this. Otherwise I wouldn't have wasted anyone's time trying. Instead we ran ny credit, gave all my information, took a day off work, and drove 4 hours each way. What a great waste.

Read at DealerRater

Always friendly great service!! Timely / updates/ asked me if I wanted tires rotated!! Thank you for all your hard work!!! I trust coming to your Fond du lac dealership

Read at DealerRater

Summit ford has missed requested service items during my visit. A second visit with a different vehice yielded zero work accomplished even though a challenge with the requested service was explained in advance. The dealer failed to assign the appropriate resource to complete the request.

Customer service was top notch. Filled out the finance application on a Wednesday evening. By Thursday late afternoon I was making plans to pick up my purchase. Easy to work with can’t imagine going anywhere else.

I just had an oil change, my performance chip was removed from my OBD and left on the ground and ran over which damaged my performance chip. I have had that chip in my OBD since I bought the vehicle and it usually put in my cupholder and then I put it back in. However, this time it was left on the ground which damage my chip that cost me $100. I bought the chip to increase my horsepower and fuel mileage due to commuting for work. And the oil change sticker was not even a printed sticker and the ink ... Read More

Full review text opened.

DealerRater - Oct 26, 2026

I just had an oil change, my performance chip was removed from my OBD and left on the ground and ran over which damaged my performance chip. I have had that chip in my OBD since I bought the vehicle and it usually put in my cupholder and then I put it back in. However, this time it was left on the ground which damage my chip that cost me $100. I bought the chip to increase my horsepower and fuel mileage due to commuting for work. And the oil change sticker was not even a printed sticker and the ink doesn’t even show what mileage my next oil change is due next. Just a very poor service job.

Read at DealerRater

I don’t know Colin Choby. Marty was the Sales Representative we had contact with.

Read at DealerRater

Terrible experience today. Drove over an hour just to get nonsense bait and switch and even though I made a solid offer they were way over market price on a beat up truck. I even brought a cashiers check. The way the math worked out they were over asking price! Manager couldn't even be bothered to come out and touch base. Pathetic. Looked like a classic nepotism problem. Cyrus was awesome!!!

As always, Geoff K. does an excellent job coordinating and ensuring timely completion of your maintenance needs. He keeps you informed and takes care of any assistance you may need during you visit.

Read at DealerRater

Went through the process of finding a vehicle online. Let the salesman know about my lease. That I would either buy my lease as it ends in Nov or just trade it and let a dealer buy it out and get something different. Took the day off work after fi ding a vehicle, going back and forth on price, agreeing on the trade, and paying the 1000 dollar deposit to hold it. Got up to the dealership early as buying can be lengthy and it was about 4 hours from my house. When I got there I test drove the truck, and ... Read More

Full review text opened.

DealerRater - Oct 28, 2026

Went through the process of finding a vehicle online. Let the salesman know about my lease. That I would either buy my lease as it ends in Nov or just trade it and let a dealer buy it out and get something different. Took the day off work after fi ding a vehicle, going back and forth on price, agreeing on the trade, and paying the 1000 dollar deposit to hold it. Got up to the dealership early as buying can be lengthy and it was about 4 hours from my house. When I got there I test drove the truck, and the salesman said that they are having issues with the lease. Then a manager comes over and said your lease is up in 30 days, we can't buy it out from you. No one had explained this to me before this. Otherwise I wouldn't have wasted anyone's time trying. Instead we ran ny credit, gave all my information, took a day off work, and drove 4 hours each way. What a great waste.

Read at DealerRater

Always friendly great service!! Timely / updates/ asked me if I wanted tires rotated!! Thank you for all your hard work!!! I trust coming to your Fond du lac dealership

Read at DealerRater

Summit ford has missed requested service items during my visit. A second visit with a different vehice yielded zero work accomplished even though a challenge with the requested service was explained in advance. The dealer failed to assign the appropriate resource to complete the request.

Customer service was top notch. Filled out the finance application on a Wednesday evening. By Thursday late afternoon I was making plans to pick up my purchase. Easy to work with can’t imagine going anywhere else.

I just had an oil change, my performance chip was removed from my OBD and left on the ground and ran over which damaged my performance chip. I have had that chip in my OBD since I bought the vehicle and it usually put in my cupholder and then I put it back in. However, this time it was left on the ground which damage my chip that cost me $100. I bought the chip to increase my horsepower and fuel mileage due to commuting for work. And the oil change sticker was not even a printed sticker and the ink ... Read More

Full review text opened.

DealerRater - Oct 26, 2026

I just had an oil change, my performance chip was removed from my OBD and left on the ground and ran over which damaged my performance chip. I have had that chip in my OBD since I bought the vehicle and it usually put in my cupholder and then I put it back in. However, this time it was left on the ground which damage my chip that cost me $100. I bought the chip to increase my horsepower and fuel mileage due to commuting for work. And the oil change sticker was not even a printed sticker and the ink doesn’t even show what mileage my next oil change is due next. Just a very poor service job.

Read at DealerRater

I don’t know Colin Choby. Marty was the Sales Representative we had contact with.

Read at DealerRater

Terrible experience today. Drove over an hour just to get nonsense bait and switch and even though I made a solid offer they were way over market price on a beat up truck. I even brought a cashiers check. The way the math worked out they were over asking price! Manager couldn't even be bothered to come out and touch base. Pathetic. Looked like a classic nepotism problem. Cyrus was awesome!!!

As always, Geoff K. does an excellent job coordinating and ensuring timely completion of your maintenance needs. He keeps you informed and takes care of any assistance you may need during you visit.

Read at DealerRater